Frequently Asked Questions (FAQ)
Last Updated: 5 October 2025
Welcome to HopiHappy! We're here to answer all your questions and make your shopping experience smooth and worry-free. Can't find what you're looking for? Email us at support@hopihappy.com - we respond within 24 hours!
📦 ORDERING & CHECKOUT
Q: How do I place an order?
A: Simply browse our products, click "Add to Cart," then proceed to checkout. You can shop as a guest or create an account for faster future purchases and order tracking.
Q: Do I need to create an account to shop?
A: No, guest checkout is available! However, creating an account lets you:
- Track orders easily
- Save your favorite items
- Enjoy faster checkout
- Receive exclusive member discounts
- Access order history
Q: Can I modify or cancel my order after placing it?
A: Yes, but only within 12 hours of placing your order. After that, your order is sent to our warehouse and cannot be changed. Contact us immediately at support@hopihappy.com with your order number if you need to make changes.
Q: I made a mistake with my shipping address. Can I change it?
A: If you contact us within 12 hours, we can usually update your address. After 12 hours, the order is with our supplier and cannot be modified. Please double-check your address before completing checkout!
Q: Can I add items to an existing order?
A: Unfortunately, no. Once an order is placed, we cannot add items to it. You'll need to place a separate order for additional items.
Q: Will I receive an order confirmation?
A: Yes! You'll receive an email confirmation immediately after placing your order. If you don't see it, check your spam/junk folder or contact us.
💳 PAYMENT & SECURITY
Q: What payment methods do you accept?
A: We accept:
- 💳 Credit & Debit Cards (Visa, Mastercard, American Express)
- 🅿️ PayPal
- 🍎 Apple Pay
- 📱 Google Pay
- 🛍️ Shop Pay
All payments are processed through secure, encrypted gateways.
Q: Is my payment information secure?
A: Absolutely! We use:
- SSL/TLS encryption (bank-level security)
- PCI-DSS compliant payment processors
- Secure checkout powered by Shopify
- Zero data storage - we never store your full card details
Your payment information is processed directly by our payment partners (Stripe, PayPal) and never touches our servers.
Q: Do you store my credit card information?
A: No. We do not store any payment details. All transactions are securely processed through our payment partners, and your information is encrypted end-to-end.
Q: Why was my payment declined?
A: Common reasons include:
- Insufficient funds
- Incorrect card details
- Card expired
- Bank security restrictions (international purchases)
- Billing address mismatch
Solution: Contact your bank or try a different payment method. For assistance, email us at support@hopihappy.com.
Q: Will I be charged customs duties or taxes?
A: It depends on your location:
- 🇮🇪 Ireland / 🇪🇺 EU: VAT is included for orders under €150. Orders over €150 may incur additional VAT and duties.
- 🇺🇸 USA: Most orders under $800 are duty-free. Sales tax may apply in some states.
- 🇨🇦 Canada: Orders over CAD $20 may incur GST/HST and duties (typically 5-15%).
- 🇦🇺 Australia: GST is included for most orders under AUD $1,000.
Important: You are responsible for any customs fees, duties, or import taxes. We cannot predict exact amounts as they vary by country and product value.
Q: Can I get an invoice or receipt?
A: Yes! You'll receive a digital receipt via email immediately after purchase. For VAT invoices (EU customers), contact us at support@hopihappy.com.
🚚 SHIPPING & DELIVERY
Q: Where do you ship from?
A: We operate a global dropshipping model, partnering with trusted suppliers primarily in:
- 🇨🇳 China (majority of products)
- 🇪🇺 European warehouses (select items)
- 🇺🇸 USA warehouses (select items)
This allows us to offer competitive prices and a wide product selection. Products ship directly from the supplier closest to your location when possible.
Q: Do you ship to my country?
A: Yes! We ship worldwide with a focus on:
- 🇮🇪 Ireland (our primary market!)
- 🇪🇺 All EU countries
- 🇺🇸 United States
- 🇨🇦 Canada
- 🇦🇺 Australia
- 🇬🇧 United Kingdom
- 🇳🇿 New Zealand
- And many more!
Don't see your country at checkout? Contact us - we may be able to arrange delivery!
Q: How long does shipping take?
A: Delivery times vary by destination and shipping method:
🇮🇪 Ireland:
- Standard FREE: 15-30 business days
- Insured Shipping (€11.99): 10-20 business days
- VIP Fast Delivery (€19.99): 5-12 business days
🇪🇺 EU:
- Standard FREE: 15-35 business days
- Insured Shipping (€11.99): 10-22 business days
- VIP Fast Delivery (€19.99): 5-14 business days
🇺🇸 USA / 🇨🇦 Canada:
- Standard FREE: 18-40 business days
- Insured Shipping (€11.99): 12-25 business days
- VIP Fast Delivery (€19.99): 6-15 business days
🇦🇺 Australia:
- Standard FREE: 20-45 business days
- Insured Shipping (€11.99): 12-28 business days
- VIP Fast Delivery (€19.99): 6-18 business days
Note: Business days = Monday-Friday, excluding holidays. See our Shipping Policy for details.
Q: Why does shipping take so long?
A: We source products from international suppliers to offer you the best prices and widest selection. International shipping naturally takes longer than local delivery.
Want it faster? Upgrade to:
- Insured Shipping (€11.99) - 30-50% faster
- VIP Fast Delivery (€19.99) - 60-70% faster with premium couriers
Q: What shipping options are available?
A: Three options at checkout:
1. Standard FREE Shipping
- Cost: €0.00
- Delivery: 15-30 days to Ireland
- Basic tracking included
2. Insured Shipping & Safe Delivery (€11.99) ⭐ Most Popular
- Cost: €11.99
- Delivery: 10-20 days to Ireland
- Full insurance coverage
- Priority processing
- Better tracking
3. VIP Fast Delivery (€19.99) ⚡
- Cost: €19.99
- Delivery: 5-12 days to Ireland
- Express couriers (DHL, FedEx)
- Real-time tracking
- SMS notifications
- Fastest option!
Q: Is shipping really free?
A: Yes! Standard shipping is 100% FREE with no minimum order. We believe in transparent pricing with no surprise fees at checkout.
Q: Why did I receive multiple packages?
A: If you ordered multiple items, they may ship from different warehouses to ensure faster availability and delivery. Each package will have its own tracking number. This is normal and helps you get your items quicker!
Q: Do I have to pay customs fees?
A: Possibly, depending on your country and order value (see "Payment & Security" section above). Customs fees are the customer's responsibility and cannot be predicted in advance. We accurately declare all package values as required by law.
Q: My order is stuck in customs. What should I do?
A: Customs delays are beyond our control but are usually temporary. Contact your local customs office with your tracking number for updates. If stuck for more than 10 days, contact us and we'll investigate with the carrier.
Q: Can I use a PO Box address?
A:
- Standard FREE & Insured Shipping: Usually yes
- VIP Fast Delivery: No - premium couriers (DHL, FedEx) require physical addresses
We recommend using a physical address when possible for fastest delivery.
📍 ORDER TRACKING
Q: How do I track my order?
A: After your order ships (within 2-7 days), you'll receive an email with:
- Your tracking number
- Carrier information
- Direct tracking link
You can also track at: hopihappy.com/track
Q: When will I receive my tracking number?
A: Tracking numbers are sent within 2-7 business days after placing your order, depending on your shipping method:
- Standard FREE: 3-7 days
- Insured Shipping: 2-5 days
- VIP Fast: 1-3 days
Q: My tracking number isn't working. What should I do?
A: Tracking numbers can take 24-72 hours to activate in the carrier's system after shipping. If it still doesn't work after 3 days, contact us at support@hopihappy.com.
Q: My tracking hasn't updated in days. Is my package lost?
A: Probably not! International tracking often has gaps, especially during:
- Customs clearance (can take 3-10 days with no updates)
- Transit between countries
- Weekends and holidays
If no updates for 10+ days, contact us and we'll investigate with the carrier.
Q: Tracking says "delivered" but I didn't receive anything. What do I do?
A: First, check:
- With neighbors or household members
- Your mailbox, porch, or safe spots
- Building reception or mail room
- Local post office (sometimes marked "delivered" when at depot)
Still missing after 48 hours? Contact us immediately at support@hopihappy.com - we'll investigate and arrange a replacement or refund.
🔄 RETURNS, REFUNDS & EXCHANGES
Q: What is your return policy?
A: We offer a 30-Day Satisfaction Guarantee! You can return items within 30 days of delivery for:
- Defective or damaged products
- Wrong items sent
- Items not as described
- Change of mind (in original condition)
🇪🇺 EU Customers also have a 14-day Right of Withdrawal - cancel for any reason, no explanation needed!
🇦🇺 Australian customers are protected by Australian Consumer Law (ACL).
Full details: Returns & Refunds Policy
Q: How do I start a return?
A: Simple 3-step process:
- Email support@hopihappy.com within 30 days of delivery
- Include your order number, reason for return, and photos (if damaged)
- We'll respond within 24 hours with approval and instructions
Q: Who pays for return shipping?
A:
- We pay: Defective, damaged, wrong items, or not as described
- You pay: Change of mind or sizing issues
Tip: Choose Insured Shipping (€11.99) or VIP Fast (€19.99) for full return shipping coverage!
Q: What if my item arrived damaged or defective?
A: We're so sorry! Here's what to do:
- Take photos/video of the damage within 48 hours of delivery
- Email us at support@hopihappy.com with photos and order number
- We'll send a FREE replacement immediately or issue a full refund
For small items (<€20), you can usually keep the defective item - no return needed!
Q: Can I exchange an item for a different size/color?
A: Yes! We recommend:
- Return the original item for a refund
- Place a new order for the correct size/color
This ensures you get your replacement faster than waiting for exchanges to process.
Alternative: We can offer store credit + 10% bonus to use on a new order!
Q: How long do refunds take?
A:
- We process refunds: Within 2-3 business days after receiving/approving your return
- Bank processes: 5-10 business days for funds to appear
- Total time: Usually under 2 weeks
Faster option: Choose store credit + 10% bonus - instant, never expires!
Q: What items cannot be returned?
A:
- Personalized or custom-made items
- Items discounted 50% or more (final sale)
- Perishable goods
- Hygiene products (if opened)
- Gift cards or digital products
- Items returned after 30 days (contact us anyway - we may help!)
Q: Do you offer refunds for change of mind?
A: Yes! Return items within 30 days in unused, original condition with tags attached. You'll be responsible for return shipping costs. See our Returns Policy.
🛍️ PRODUCTS & QUALITY
Q: Are your products authentic and safe?
A: Absolutely! All products are:
- ✅ Sourced from trusted, verified suppliers
- ✅ Meet international safety standards
- ✅ Quality-checked before shipping
- ✅ 100% authentic - no knockoffs or counterfeits
We partner with reputable, verified suppliers who have proven track records of quality, reliability, and customer satisfaction.
Q: Why are your prices so competitive?
A: We operate a dropshipping model, which means:
- No expensive warehouse storage
- No middlemen markup
- Direct from manufacturer to you
- Lower overhead = lower prices
We pass the savings directly to you while maintaining quality standards!
Q: Do product images accurately represent what I'll receive?
A: We strive for accuracy, but please note:
- Colors may vary slightly due to screen settings and lighting
- Sizes and dimensions are approximate
- Minor variations can occur in manufacturing
All products match their descriptions in quality and functionality. If there's a significant difference, we'll make it right with a refund or replacement!
Q: How do I know which size to order?
A: Each product page includes:
- Detailed size charts
- Measurement guides
- Customer reviews with sizing feedback
Still unsure? Email us at support@hopihappy.com with your measurements, and we'll recommend the best size!
Q: Are your products suitable for [specific use]?
A: Check the product description for specifications, materials, and recommended uses. If you're unsure, contact us before ordering - we're happy to help you choose the right product!
Q: Do you offer warranties?
A: Yes! All products are covered by:
- 30-Day Satisfaction Guarantee (our store policy)
- Manufacturer warranty (varies by product - see product pages)
- Statutory consumer rights (cannot be waived)
Defective items within warranty period are replaced or refunded free of charge.
Q: Can I see customer reviews before buying?
A: Yes! Most product pages include verified customer reviews and ratings. We encourage honest feedback to help other shoppers make informed decisions.
💰 PRICING & PROMOTIONS
Q: Are prices shown in my currency?
A: Prices are displayed in Euros (EUR) by default but will convert to your local currency at checkout based on current exchange rates.
Accepted currencies:
- EUR (Euro) - Ireland, EU
- USD (US Dollar)
- GBP (British Pound)
- CAD (Canadian Dollar)
- AUD (Australian Dollar)
Q: Do you offer discounts or promotions?
A: Yes! We regularly offer:
- 🎉 Seasonal sales (Black Friday, Christmas, Summer Sales)
- 💌 Newsletter subscriber discounts (sign up at bottom of page!)
- 🎁 First-time buyer offers
- 🏆 Loyalty rewards for returning customers
- 📱 Social media exclusive deals
Subscribe to our newsletter and follow us on social media to never miss a deal!
Q: How do I use a promo code or discount code?
A: At checkout:
- Look for the "Discount code" or "Promo code" field
- Enter your code exactly as shown
- Click "Apply"
- Your discount will be reflected in the order total
Code not working? Check:
- Spelling and spacing
- Expiration date
- Minimum order requirements
- Product exclusions
Still having issues? Contact us at support@hopihappy.com.
Q: Can I combine multiple discount codes?
A: Generally, only one discount code per order unless explicitly stated. The system will apply whichever gives you the best discount.
Q: I found a pricing error. Will you honor it?
A: Obvious pricing errors (e.g., €1 for a €100 item) are not valid. We reserve the right to cancel orders with clear pricing mistakes and will issue full refunds. For borderline cases, we'll contact you to discuss options.
Q: Do you price match?
A: We don't offer formal price matching, but our prices are already highly competitive. If you found a significantly lower price elsewhere, let us know - we may be able to offer a discount!
👤 ACCOUNT & PROFILE
Q: How do I create an account?
A: Click "Account" or "Sign Up" in the top menu, then fill in your details. You'll receive a confirmation email. Creating an account gives you faster checkout, order tracking, and exclusive offers!
Q: I forgot my password. How do I reset it?
A:
- Go to the login page
- Click "Forgot Password?"
- Enter your email
- Check your email for reset instructions
- Create a new password
Still having trouble? Contact support@hopihappy.com.
Q: How do I update my account information?
A: Log into your account, go to "Account Settings" or "Profile," and update your:
- Name and contact info
- Email address
- Shipping addresses
- Password
Q: Can I delete my account?
A: Yes. Email us at support@hopihappy.com with your account deletion request. We'll remove your personal data in compliance with GDPR and privacy laws.
Your order history may be retained for legal/tax purposes (up to 7 years) but will be anonymized.
Q: Why should I create an account?
A: Benefits include:
- ⚡ Faster checkout (saved addresses)
- 📦 Easy order tracking
- ❤️ Save favorite items
- 🎁 Exclusive member discounts
- 📧 Early access to sales
- 🔒 Secure order history
🔒 PRIVACY & DATA SECURITY
Q: How do you protect my personal information?
A: We take privacy seriously with:
- SSL/TLS encryption (bank-level security)
- GDPR compliance (EU data protection)
- Secure servers with limited access
- No data selling - ever!
- Regular security audits
Read our full Privacy Policy.
Q: What information do you collect?
A: We collect:
- Contact info (name, email, phone)
- Shipping/billing addresses
- Order and payment history (not full card details)
- Website usage data (cookies, analytics)
Why? To process orders, provide support, improve our service, and comply with legal requirements.
Q: Do you share my information with third parties?
A: Only with:
- Payment processors (Stripe, PayPal) - to process payments
- Shipping carriers - to deliver your orders
- Email providers - to send order confirmations
- Analytics tools - to improve our website (anonymized data)
We NEVER sell or rent your personal information to marketers or advertisers.
Q: How can I opt-out of marketing emails?
A: Click "Unsubscribe" at the bottom of any marketing email, or email us at support@hopihappy.com.
Note: You'll still receive essential transactional emails (order confirmations, shipping updates, etc.).
Q: What are my data rights?
A: Depending on your location, you have rights to:
- Access your personal data
- Correct inaccurate information
- Delete your data ("right to be forgotten")
- Object to certain processing
- Export your data (data portability)
🇪🇺 EU customers: Full GDPR rights
🇦🇺 Australian customers: Australian Privacy Principles (APPs)
🇺🇸 California residents: CCPA rights
Email privacy@hopihappy.com to exercise your rights.
📞 CUSTOMER SUPPORT
Q: How do I contact customer support?
A: We're here to help!
📧 Email: support@hopihappy.com
⏰ Response Time: Within 24 hours (usually much faster!)
🕐 Business Hours: Monday-Friday, 9 AM - 6 PM (Irish Time GMT/IST)
Q: Do you offer phone support?
A: Currently, we provide support via email for fastest, most efficient service. This allows us to keep prices low while providing detailed, documented assistance for all inquiries.
Q: Do you have live chat?
A: Email support is our primary channel, but we're exploring live chat options for the future. For urgent issues, email support@hopihappy.com with "URGENT" in the subject line.
Q: What languages do you support?
A: Primary language is English. We can assist with limited support in:
- Spanish
- French
- German (via translation tools)
Non-English speakers: Use online translation and we'll do our best to help!
Q: What if I have a complaint?
A: We're sorry to hear you're unhappy! Please email support@hopihappy.com with:
- Your order number
- Detailed description of the issue
- What resolution you'd like
We take all complaints seriously and will work to resolve them quickly and fairly.
🇪🇺 EU Customers: You can also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr
Q: How do I leave a review or feedback?
A: We love feedback!
- Product reviews: Leave reviews on product pages (login required)
- General feedback: Email feedback@hopihappy.com
- Social media: Tag us @hopihappypaws
Honest reviews help other customers and help us improve!
🌐 WEBSITE & TECHNICAL
Q: Why can't I add items to my cart?
A: Try:
- Clearing your browser cache and cookies
- Using a different browser
- Disabling browser extensions/ad blockers
- Checking if the item is in stock
Still not working? Email support@hopihappy.com with details about the issue and your device/browser.
Q: The website is loading slowly. What can I do?
A: This may be due to:
- High traffic on our site
- Your internet connection
- Browser cache issues
Try refreshing the page, clearing cache, or checking back in a few minutes.
Q: I'm getting an error at checkout. Help!
A: Common solutions:
- Verify all required fields are filled correctly
- Check payment information is accurate
- Try a different payment method
- Disable browser autofill
- Clear cookies and try again
Still stuck? Email us the error message and we'll help immediately!
Q: Is your website secure?
A: Yes! Look for:
- 🔒 Padlock icon in your browser
- "https://" in the URL
- "Secure" or "Connection is secure" message
Our website uses SSL/TLS encryption and is hosted on Shopify's secure platform.
Q: Do you have a mobile app?
A: Not yet, but our website is fully mobile-optimized! You can shop seamlessly from any smartphone or tablet browser.
🌍 INTERNATIONAL CUSTOMERS
Q: Do you ship worldwide?
A: Yes! We ship to most countries globally. If your country isn't available at checkout, contact us - we may be able to arrange special delivery.
Q: Will I have to pay customs or import fees?
A: Possibly, depending on your country's regulations:
🇮🇪 Ireland / 🇪🇺 EU:
- Orders under €150: Usually no extra fees (VAT may be included)
- Orders over €150: May incur VAT and customs duties
🇺🇸 USA:
- Most orders under $800 are duty-free
🇨🇦 Canada:
- Orders over CAD $20 may incur GST/HST and duties (5-15%)
🇦🇺 Australia:
- GST included for most orders under AUD $1,000
Important: Customs fees are the buyer's responsibility. We accurately declare all values as required by law and cannot under-declare or mark items as "gifts" to avoid fees.
Q: What currency will I be charged in?
A: Your card will be charged in your local currency based on current exchange rates. The amount may vary slightly from the displayed price due to currency conversion.
Q: Can you ship to a freight forwarder or package forwarding service?
A: Yes, but we cannot be held responsible for issues once the package reaches the forwarding company. Use at your own risk.
🏢 ABOUT US & BUSINESS
Q: Where is HopiHappy located?
A: We're a registered business based in Ireland 🇮🇪, serving customers worldwide. We partner with trusted suppliers and warehouses globally to bring you quality products at great prices.
Registered Business Name: HavenHome Group Ltd.
Registration Number: [Your Company Number]
VAT Number: [Your VAT Number]
Q: Are you a legitimate, registered business?
A: Yes! We're a fully registered and compliant business operating under Irish and EU regulations. You can verify our registration details on our Legal Notice page.
Benefits for you:
- Lower prices (no warehouse overhead)
- Wider product selection
- Latest products available
- Same quality standards
Q: Who are your suppliers?
A: We work with a network of trusted partners who meet our strict quality and reliability standards:
- Verified and reputable suppliers
- Carefully selected based on product quality and consistency
- Committed to ethical practices and timely delivery
Each supplier is chosen to ensure our customers receive only the best products and service.
Q: Do you have a physical store?
A: We're an online-only business, which allows us to keep costs low and pass savings to you! Our registered office is in Ireland, but we don't have a retail storefront.
Q: Can I visit your warehouse?
A: We operate through partner warehouses globally and don't have public-accessible facilities. All customer service is handled via email for your convenience.
🎁 GIFTS & SPECIAL REQUESTS
Q: Can I send an order as a gift?
A: Yes! At checkout:
- Enter the recipient's shipping address
- Add a gift message (if option available)
- Use your billing address for the order
Note: The packing slip will not show prices, but it will show the sender's name (you!).
Q: Do you offer gift wrapping?
A: Currently, items are shipped in standard packaging. Gift wrapping may be available in the future - watch for updates!
Q: Can I include a personalized message?
A: Some products may allow custom messages. Check individual product pages for personalization options or contact us at support@hopihappy.com.
Q: Do you sell gift cards?
A: Not at this time, but this feature is coming soon! Subscribe to our newsletter to be notified when gift cards are available.
🔧 TROUBLESHOOTING & ISSUES
Q: My order shows as delivered but it never arrived. What do I do?
A: First:
- Check with neighbors, family members, or building staff
- Look in safe spots (porch, mailbox, garage)
- Check if it was left at the local post office
- Wait 24-48 hours (sometimes marked delivered early)
Still missing? Contact us at support@hopihappy.com within 48 hours. We'll investigate with the carrier and arrange a replacement or refund.
Prevention: Choose Insured Shipping (€11.99) or VIP Fast (€19.99) for full tracking and theft protection!
Q: The product I received doesn't match the description. What should I do?
A: We're sorry! This is covered by our 30-Day Guarantee:
- Email support@hopihappy.com within 48 hours
- Include photos showing the discrepancy
- We'll send a replacement or full refund immediately
Q: My package arrived damaged. Who is responsible?
A: We are! Contact us within 48 hours with photos of:
- The damaged packaging
- The damaged product
- The shipping label (if visible)
We'll send a free replacement immediately or issue a full refund - your choice!
Q: I was charged twice for the same order. Help!
A: This shouldn't happen, but if it does:
- Check if one charge is a "pending" authorization (will drop off in 3-7 days)
- Email support@hopihappy.com with both transaction details
- We'll investigate and issue a refund for any duplicate charge within 24 hours
Q: I received the wrong item. What now?
A: Our mistake! Here's what we'll do:
- Send the correct item immediately (FREE upgraded shipping)
- You can keep the wrong item (if value <€20)
- OR we'll provide a prepaid return label (if value >€20)
- Full refund if you prefer
Email support@hopihappy.com with your order number and photos.
📝 POLICIES & LEGAL
Q: Where can I read your full policies?
A: All policies are available on our website:
- 📦 Shipping Policy
- 🔄 Returns & Refunds Policy
- 🔒 Privacy Policy
- 📜 Terms of Service
- ⚖️ Legal Notice
- 🛡️ Satisfaction Guarantee
Q: What are my consumer rights?
A: Your rights depend on your location:
🇪🇺 EU & Ireland:
- 14-day Right of Withdrawal (no reason needed)
- Consumer Rights Directive (2011/83/EU)
- GDPR data protection rights
🇦🇺 Australia:
- Australian Consumer Law (ACL) guarantees
- Cannot be waived by any policy
- Right to repair, replacement, or refund
🇺🇸 USA:
- Federal Trade Commission (FTC) protections
- State consumer protection laws
- Credit card chargeback rights
🇨🇦 Canada:
- Provincial consumer protection acts
- Competition Act protections
Our policies work alongside your statutory rights, which cannot be waived.
Q: Can you change your policies without notice?
A: We may update policies from time to time. Significant changes will be communicated via:
- Email notification (if registered)
- Website notice
- Updated "Last Modified" date
Your continued use after changes indicates acceptance. We recommend reviewing policies periodically.
Q: What law governs my purchase?
A: Depends on your location:
- 🇮🇪 Ireland / 🇪🇺 EU customers: Irish and EU law
- 🇦🇺 Australia: Australian law
- 🇺🇸 USA: US Federal and applicable state law
- 🇨🇦 Canada: Canadian and provincial law
See our Terms of Service for full details.
🌟 SATISFACTION & QUALITY GUARANTEE
Q: What is your satisfaction guarantee?
A: We offer a 30-Day Risk-Free Guarantee! If you're not 100% satisfied:
- ✅ Full refund or replacement
- ✅ No questions asked
- ✅ Fast, friendly support
- ✅ No hidden fees
Read more: Our Guarantee
Q: What if the product breaks after 30 days?
A: Contact us anyway! While our guarantee is 30 days, we often help beyond that period:
- Products may have manufacturer warranties
- We can troubleshoot issues
- We may offer discounted replacements
- We stand behind our products
We're here to help - always!
Q: How do I know I can trust your store?
A: We understand online shopping requires trust. Here's why you can shop with confidence:
✅ Registered Business - Fully licensed in Ireland
✅ Secure Payments - SSL encryption, PCI-DSS compliant
✅ 30-Day Guarantee - Risk-free shopping
✅ Real Reviews - Verified customer feedback
✅ Fast Support - 24-hour response time
✅ Legal Compliance - GDPR, ACL, consumer protection laws
✅ Transparent Policies - Clear terms and conditions
✅ Money-Back Promise - If not satisfied, full refund
Still have doubts? Email us at support@hopihappy.com - we're real people who care!
🎉 LOYALTY & REWARDS
Q: Do you have a loyalty program?
A: We're working on launching a formal loyalty program! In the meantime, we offer:
- Returning customer discounts
- Birthday surprises (for account holders)
- Referral bonuses
- VIP early access to sales
Subscribe to our newsletter to be first to know when our rewards program launches!
Q: Do you offer referral discounts?
A: Yes! Share your love for our products:
- Refer a friend and both get discounts
- Share on social media for exclusive offers
- Join our affiliate program (coming soon!)
Contact support@hopihappy.com for referral opportunities.
Q: Can I become an affiliate or partner?
A: We're exploring partnership opportunities! If you're:
- An influencer or content creator
- A blogger or reviewer
- A business interested in wholesale
Email partnerships@hopihappy.com with your proposal!
📱 SOCIAL MEDIA & COMMUNITY
Q: Are you on social media?
A: Yes! Follow us for:
- New product launches
- Exclusive flash sales
- Customer stories and photos
- Behind-the-scenes content
- Giveaways and contests
Find us here:
- 📱 Instagram: @hopihappypaws
- 📘 Facebook: HopiHappy
- 🐦 Twitter/X: @hopihappypaws
- 📌 Pinterest: HopiHappy
- 🎵 TikTok: @hopihappy
Tag us in your posts! We love seeing happy customers! Use #HopiHappy
Q: Can I share my purchase on social media?
A: Please do! We love seeing customer photos and reviews. Tag us for a chance to be featured on our page and receive surprise discounts!
Q: Do you run social media contests?
A: Yes! We regularly host:
- Photo contests
- Giveaways
- Engagement challenges
- Holiday promotions
Follow us and turn on notifications so you never miss out!
💬 FEEDBACK & SUGGESTIONS
Q: How can I suggest a product you should carry?
A: We LOVE product suggestions! Email us at:
- feedback@hopihappy.com
- Subject: "Product Request"
- Tell us what you're looking for!
We review all suggestions and add popular requests to our catalog.
Q: I had a great experience. How can I share it?
A: Thank you! We appreciate you! Please:
- Leave a product review on the product page
- Share on social media and tag us
- Tell your friends and family
- Email testimonials@hopihappy.com
We may feature your story (with permission) and send you a thank-you discount!
Q: I had a bad experience. What should I do?
A: We're sorry! We want to make it right. Email support@hopihappy.com with:
- Detailed description of what went wrong
- Your order number
- What would make you happy
We take all feedback seriously and use it to improve our service.
🔮 COMING SOON & FUTURE FEATURES
Q: What new features are you working on?
A: We're always improving! Coming soon:
- 📱 Mobile app for iOS and Android
- 💬 Live chat support
- 🎁 Gift cards and gift wrapping
- 🏆 Loyalty rewards program
- 🌍 More regional warehouses for faster shipping
- 📦 Subscription boxes (selected products)
Want to be notified? Subscribe to our newsletter!
Q: Will you add more payment methods?
A: We're exploring:
- Buy Now, Pay Later (Klarna, Afterpay)
- Cryptocurrency payments
- Regional payment methods
Stay tuned for updates!
Q: Will you expand to more countries?
A: We ship to most countries already, but we're working on:
- More regional warehouses
- Faster shipping times
- Lower shipping costs
- Local customer support
Don't see your country? Contact us - we may be able to ship there!
❓ STILL HAVE QUESTIONS?
We're Here to Help!
Can't find the answer you're looking for? We'd love to hear from you!
📧 Email: support@hopihappy.com
⏱️ Response Time: Within 24 hours (usually much faster!)
🕐 Hours: Monday-Friday, 9 AM - 6 PM (Irish Time - GMT/IST)
🌐 Website: hopihappy.com
Include in your message:
- Your order number (if applicable)
- Clear description of your question or issue
- Any relevant photos or screenshots
- Your contact information
We promise: ✅ Friendly, helpful responses
✅ Real people, not bots
✅ Fast resolution times
✅ Follow-up until your issue is solved
🌟 THANK YOU FOR CHOOSING HOPIHAPPY!
We're honored that you're considering shopping with us. Your trust means everything, and we're committed to providing:
💚 Quality products at competitive prices
⚡ Fast, reliable service and support
🛡️ Risk-free shopping with our guarantee
🌍 Global delivery to your doorstep
❤️ Customer care that goes above and beyond
Questions, concerns, or just want to say hello?
We're always here: support@hopihappy.com
Happy shopping! 🛍️✨
📊 QUICK REFERENCE GUIDE
| Topic | Key Info | Contact |
|---|---|---|
| Shipping Times | Ireland: 5-30 days (depending on method) | Shipping Policy |
| Returns | 30-day guarantee | support@hopihappy.com |
| Tracking | Sent within 2-7 days | Track Order |
| Payments | Cards, PayPal, Apple Pay, Google Pay | Secure Checkout |
| Support Response | Within 24 hours | support@hopihappy.com |
| Order Changes | Within 12 hours only | support@hopihappy.com |
| Refund Time | 5-10 business days | Returns Policy |
| Free Shipping | Standard - All orders | Shipping Policy |
| Express Shipping | €11.99 or €19.99 | Shipping Options |
| Business Location | Ireland 🇮🇪 | Legal Notice |
💡 Pro Tips for Shopping with Us:
- Create an account for faster checkout and order tracking
- Subscribe to newsletter for exclusive discounts (10% off first order!)
- Check size guides before ordering to avoid returns
- Choose Insured Shipping for peace of mind and faster delivery
- Read reviews from other customers before buying
- Save your favorites to wishlist for later
- Contact us before ordering if you have any doubts
- Take photos of any damaged items immediately upon delivery
- Order early for gifts (allow 3-4 weeks)
- Follow us on social media for flash sales and giveaways!
🔔 Newsletter Signup - Get 10% Off Your First Order!
Join thousands of happy customers who never miss a deal:
✅ Exclusive subscriber-only discounts
✅ Early access to new products
✅ Flash sale notifications
✅ Helpful tips and guides
✅ Birthday surprises
We respect your privacy. Unsubscribe anytime. No spam, ever.
📞 Emergency Contacts
For Urgent Issues:
🚨 Lost/Stolen Packages: support@hopihappy.com (Subject: URGENT)
🚨 Payment Issues: support@hopihappy.com (Subject: PAYMENT URGENT)
🚨 Wrong Item Delivered: support@hopihappy.com (Subject: WRONG ITEM)
🚨 Damaged Goods: support@hopihappy.com (Subject: DAMAGED)
We prioritize urgent emails and respond within 12 hours!
🏆 Our Commitments to You
At HopiHappy, we promise:
- ✅ Honest Communication - We'll always tell you the truth
- ✅ Fast Support - 24-hour response guarantee
- ✅ Fair Prices - No hidden fees or surprise charges
- ✅ Quality Products - From trusted, verified suppliers
- ✅ Easy Returns - No-hassle, customer-friendly process
- ✅ Secure Shopping - Your data is protected
- ✅ Customer First - Your satisfaction is our success
- ✅ Continuous Improvement - We learn from every experience
This is our promise. This is our guarantee.
© 2025 HopiHappy - Made with 💚 in Ireland
Last Updated: 5 October 2025
This FAQ is regularly updated. Check back for the latest information. For the most current policies, see our main policy pages.
🌈 Thank you for reading! We can't wait to serve you! 🎉