🛡️ Our 30-Day Satisfaction Guarantee

Last Updated: 5th October 2025

Your Happiness is Our Mission

At HopiHappy, we're committed to your complete satisfaction. We stand behind every product we sell with our 30-Day Risk-Free Guarantee.

If you're not 100% satisfied with your purchase, we'll make it right — no questions asked.

🎯 What's Covered

✅ We've Got You Covered For:

Quality Issues:

  • Defective or faulty products
  • Items that break or malfunction within 30 days
  • Manufacturing defects
  • Products that don't work as advertised

Shipping Problems:

  • Items damaged during transit
  • Packages that arrive with visible damage
  • Missing parts or accessories
  • Crushed or broken products

Wrong Orders:

  • Received the wrong item
  • Wrong size, color, or variant
  • Missing items from your order
  • Duplicate shipments (keep the extra!)

Not What You Expected:

  • Product doesn't match description
  • Significantly different from photos
  • Size or fit issues
  • Quality not as expected

💚 How Our Guarantee Works

It's Simple - Just 3 Easy Steps:

Step 1: Contact Us 📧
Email us at support@hopihappy.com within 30 days of receiving your order

Include:

  • Your order number
  • Brief description of the issue
  • A photo (if applicable - helps us resolve faster!)

Step 2: We Respond Fast ⚡

  • We'll reply within 24 hours (usually much faster!)
  • No lengthy forms or complicated processes
  • Friendly, human support (no bots!)

Step 3: We Make It Right ✅
Choose your preferred solution:

  • Full refund to your original payment method
  • Free replacement shipped immediately
  • Store credit (extra bonus for future orders!)

🚀 What Makes Our Guarantee Special

No Hassle. No Hidden Fees. No Excuses.

✅ 30-Day Window - Full month to decide if you're happy
✅ Free Returns for defective or wrong items
✅ Fast Resolutions - Most issues solved within 48 hours
✅ Keep Defective Items - No need to ship back broken products in most cases
✅ Instant Replacements - We ship before receiving your return
✅ Human Support - Real people who care, not automated responses
✅ Fair & Flexible - We trust you, and we want to find a solution that works

💰 Refund & Replacement Options

Option 1: Full Refund

  • Money back to your original payment method
  • Processed within 10 business days
  • No restocking fees
  • No questions asked

Option 2: Free Replacement

  • We send a new item immediately
  • Often shipped before you return the original
  • Upgraded to Insured Shipping (€11.99 value) FREE
  • Faster than waiting for a refund + reordering

Option 3: Store Credit

  • Instant credit to use anytime
  • + 10% BONUS on top (e.g., €50 order = €55 credit!)
  • Never expires
  • Perfect for trying a different product

You choose what works best for you!

📋 Eligibility Requirements

To Qualify for Our Guarantee:

Timing:

  • Contact us within 30 days of delivery
  • Earlier is better, but we have flexibility

Condition (for non-defective returns):

  • Unused and in original condition
  • Original packaging included
  • Tags and labels attached
  • No signs of wear or damage

Documentation:

  • Order number or email used at checkout
  • Photo of the issue (for damaged/wrong items)
  • Brief explanation of the problem

Note: Defective or damaged items don't need to meet condition requirements!

🚫 What's Not Covered

Please Note - Our Guarantee Does NOT Cover:

❌ Items marked "Final Sale" or "Clearance" (50%+ discount)
❌ Used, worn, or damaged products (unless arrived that way)
❌ Items without proof of purchase
❌ Products returned after 30 days (contact us anyway - we may help!)
❌ Change of mind on custom/personalized items
❌ Hygiene products that have been opened (for safety)
❌ Digital products or gift cards
❌ Damage caused by misuse or negligence

Special circumstances? Contact us anyway - we're flexible and want to help!

🌍 International Customers

Our Guarantee Applies Worldwide!

🇮🇪 Ireland & 🇪🇺 EU Customers:

  • PLUS your 14-day Right of Withdrawal under EU law
  • That's 44 days total protection (14 + 30)!
  • No reason needed for returns within 14 days

🇺🇸 🇨🇦 USA & Canada:

  • Full 30-day satisfaction guarantee
  • Easy return process
  • We cover return shipping for defects

🇦🇺 Australia:

  • Protected by Australian Consumer Law (ACL)
  • Our guarantee works alongside your statutory rights
  • Your ACL rights cannot be waived

All Regions:

  • Same friendly service, no matter where you are
  • We handle customs/duties issues
  • Currency conversion disputes resolved fairly

💡 Real Scenarios - How We Help

"My item arrived damaged"

We do: Send immediate replacement + you keep damaged item (no return needed)
Cost to you: €0
Shipping: FREE (upgraded to Insured)
Timeline: New item ships within 24 hours

"It doesn't fit / wrong size"

We do: Exchange for correct size or full refund
Cost to you: Return shipping (unless our error)
Tip: Check size guide before ordering to avoid this!
Alternative: Store credit + 10% bonus

"Product stopped working after 2 weeks"

We do: Full replacement or refund - your choice
Cost to you: €0 (we cover everything)
Proof needed: Quick photo or video of the issue
Keep defective item: Yes, in most cases

"It's just not what I expected"

We do: Return for refund or try a different product
Cost to you: Return shipping
Bonus: 10% store credit instead of refund = try something else free!

"Lost in shipping - never arrived"

We do: Immediate replacement or full refund
Cost to you: €0
Timeline: After estimated delivery + 7 days
Prevention: Upgrade to Insured Shipping (€11.99) for full protection

⏱️ Timeline & Process Details

How Long Does Each Step Take?

Stage Timeframe Details
Initial Response 12-24 hours We confirm receipt and review your case
Resolution Decision 24-48 hours We approve refund, replacement, or credit
Refund Processing 2-3 business days Money sent to your bank/card
Refund Appears 5-10 business days Bank processing time (varies)
Replacement Ships 24-72 hours New item on the way
Replacement Arrives 5-20 days Depends on shipping method

Total resolution time: Usually under 1 week!

🎁 Bonus Perks of Our Guarantee

Extra Benefits You'll Love:

1. Extended Warranty Option Some products include 60 or 90-day extended coverage - check product pages!

2. Lifetime Support Even after 30 days, we're here to help with questions or troubleshooting

3. Free Exchanges Want a different color or size? We cover the shipping!

4. No Restocking Fees Ever. Period. We don't charge you to return items.

5. Loyalty Rewards Issues resolved with store credit earn you points toward future discounts!

6. Priority Support Guarantee claims get fastest response times - you're our priority!